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TERMS & CONDITIONS
PROTECTING YOUR SECURITY & AGE VERIFICATION
USA AND REST OF THE WORLD DELIVERIES
RETURNS AND REFUNDS
To ensure that your credit card is not being used without your consent and that you are the cardholder , we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. This has to be checked as alcohol is being sold to you. Any personal information which may be provided by you could be disclosed to a registered Credit Reference Agency which may keep a record of that information but be assured that this is done only to confirm your identity and that no credit check is being made about you. Your credit rating will not be affected in any way. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 2018.
You undertake and are responsible to ensure that all deliveries are taken by person/s aged 18 or over. A gift to a third party is only acceptable if that person is 18 or over.
Deliveries are made during the hours 08.00 to 20:00 on Monday to Friday (excluding Bank Holidays). Telephone numbers must be given for the recipient goods. Goods are not able to be returned after the signing of a delivery other than those which are faulty or damaged. These will receive a full refund or a replacement which will be re-despatched free of charge.
Where specific courier instructions are given e.g. leave in porch, round the back etc, you are entirely responsible for goods being received where our couriers have a POD (proof of delivery), and/or inform us that the goods were ‘left as instructed’. You must ensure that any specific courier instructions given are correct, that the information provided ensures a safe and accurate delivery. Any goods which go ‘missing’ after the delivery is made will not be refunded.
We are unable to despatch Spirits to these destinations as Spirits can no longer be transported by air from January 2013.
You may cancel your order even after delivery has been made, as long as it is within 7 days of the delivery. All refunds will be issued within a maximum of 30 days from cancellation of the order or within 2 working days of the goods being received back to our distillery whichever is the sooner. Where a refund has been issued if the goods are not returned within 7 days then the cost of the goods will become due and recoverable. You are responsible for the collection costs and safe return of the cancelled goods to our distillery.
If a breakage occurs before delivery we will offer a replacement or a credit on the return of the broken item. Breakages must be notified by email and phone within three working days. The broken goods are to be returned within a further seven days from notification. We can also arrange to collect the goods at our cost but will require further information from you regarding where the goods may be collected from. Incorrect information provided by you which results in additional costs, may result in a contra charge to you.
Our couriers will make one attempt to deliver your package and if consignee is not at home to receive it, they will try the immediate neighbours. After that, the consignee will need to make further arrangements with the courier to attempt a second delivery or receive further instructions such as ‘leave in the Green House’ etc. As a last resort the package will be held at the courier’s local depot for collection by the consignee up to 5 days after the failed delivery. Failure to collect will incur an additional charge equal to the original charge.
If the goods ordered are returned because the couriers have failed to deliver despite all attempts, including contacting the telephone number given for the recipient and other instructions, we will re-despatch on your instruction to do so. You may alternatively request a credit note for the undelivered item.
Any agreed refunds will be made within 30 days from agreement.
Union Distillers Ltd undertakes to give you the best possible purchasing experience on our Two Birds Spirits website, however, we cannot accept responsibility for any problems whilst shopping online for 3rd party problems arising through internet functionality or from the 3rd party merchant payment system. Union Distillers Ltd will not be liable to any financial claims as a result of this. Your statutory rights are not affected.
These conditions are in accordance with the laws of the United Kingdom.