SO WHAT HAPPENS TO YOUR DELICIOUS SPIRITS ONCE THEY HAVE LEFT OUR NEST...

CARRIER SERVICE

PARCEL TRACKING

UK DELIVERIES

PROOF OF DELIVERY

RETURNS DUE TO BREAKAGES OR FAILED DELIVERY

DELIVERIES OUTSIDE THE UK MAINLAND

All deliveries will be on a “signed for” service however you can leave instructions to request the delivery to be left in a safe place, this is entirely at your own risk. We will pass on your specific request to the carrier however we cannot be held responsible for them actioning the request.

All deliveries are tracked and when the goods are despatched you will receive an email with a tracking number and link to the tracking page of the carrier. You will then be able to insert your tracking number for an update on the delivery progress.

Our standard delivery service is 1-2 working days from receipt of order, orders received before 11.30am Monday to Friday will be dispatched the same day, orders received over the weekend will be dispatched on the next working day.

All orders will always be sent as a signed for delivery service, however you may leave instructions when checking out of the shop if you require the goods to be delivered to a safe place, if you are unable to sign.

Delivery costs are per address to the UK Mainland from 08:00 to 20:00 hours Monday to Friday (excluding Bank Holidays)

Delivery costs per UK Mainland address.

  • Delivery cost is £7.50

If you/chosen recipient, is not at home to accept delivery, our couriers will try and leave the order with your neighbour/s and a card will be left to acknowledge this. Orders are not left unless the carrier can obtain a signature or, where we are given specific delivery instructions at the time of order to include leave in the porch/behind garage, in wheelie bin etc. – This information may be given during our checkout section by filling in the ‘order notes’ field, we will pass on your request to the courier however we cannot be responsible for them actioning the request.

To ensure the smoothest of deliveries in accordance with any instructions given at the checkout we require the following information .

  1. Please provide the consignees telephone number. This is to help the carrier should they experience problems such as finding the correct person to sign for the goods or difficult locations/conditions.
  2. If you are not the consignee then we require your telephone number so we are able to contact you should any unforeseen problems or questions concerning your order require action by us.

We are unable to process any order where the consignees address does not contain a correct post code. Please make sure you have checked this before you check out of the shop.

If a breakage occurs before delivery we will offer a replacement or a credit on the return of the broken item. Breakages must be notified by email and phone within three working days. The broken goods are to be returned within a further seven days from notification. We can also arrange to collect the goods at our cost but will require further information from you regarding where the goods may be collected from. Incorrect information provided by you which results in additional costs may incur a contra charge to you.

Our couriers will make one attempt to deliver your package and if the consignee is not at home to receive it, they will try the immediate neighbours. After that the consignee will need to make further arrangements with the courier to attempt a second delivery or receive further instructions such as leave in the Green House etc. As a last resort the package will be held at the courier’s local depot for collection by the consignee up to 5 days after the failed delivery. Failure to collect will incur an additional charge equal to the original charge.

If the goods ordered are returned because the couriers have failed to deliver despite all attempts including contacting the telephone number given for the recipient and other instructions, we will re-despatch on your instruction to do so. You may alternatively request a full refund for the safely returned product, delivery will not be refunded.

We do not offer deliveries outside the UK Mainland as a matter of course however will consider such a request on merit. Please email us or ring to discuss your requirements where we will be pleased to help if feasible . Please note despatching Alcohol by air freight is no longer possible following new rules which came into force in January 2013.